Employment

Workplace Type: Onsite with one remote day/week
Employment Type: FT
Job Location: Barberton, OH

Position Summary

As the Account Receivable/Maryland Specialist, you will be an integral part of our team, providing crucial support in handling Maryland member functions and assisting with accounts receivable during peak periods. Collaborating closely with the Maryland Specialist and the Gift Processing Specialist, you will learn and serve as a backup for functions related to onboarding, billing, member contact, and account receivable activities. Additionally, you will aid in posting contributions and handling phone calls during peak times.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Maryland Specialist Responsibilities:

• Process Applications/Welcome Packets
• Assist with Reinstatement requests and tracking reviews.
• Respond to members promptly regarding membership changes, billing questions, reimbursements, etc. within a 24–48-hour turnaround time.
• Assist in reviewing Monthly Contribution Forms and CHM Plus bills.
• Assist in Maryland billing Members Escrow and CHM Plus
• Process and mailing of dropped memberships due to nonpayment
• Act as the primary point of contact for member and staff inquiries in the absence of the Team Lead.

Account Receivable Responsibilities (assistance during times of high volume):

• Post contributions to memberships and monitor data accuracy.
• Process overshare reimbursements
• Assist members via telephone, email, mail, and voicemail as needed.
• Participate in account receivable projects and initiatives.

Requirements:

• Be proficient or able to quickly learn 10-key.
• Excel with organization, multitasking, and independent work
• Maintains a professional attitude when interacting with staff members and members.
• Work collaboratively with all departments and provide assistance when needed.
• Eagerness and ability to learn and take initiative on a variety of tasks.

About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Remote with mandatory onsite training
Employment Type: FT
Job Location: Barberton, OH

Position Summary 

The ideal candidate will have the primary responsibility in authorizing member’s medical bills in accordance with the Christian Healthcare Ministries (CHM) guidelines.  They must have some familiarity with medical bill processing operations, highly detailed with focus and attention in maintaining accuracy of medical information. 

What We Offer 

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training 

Essential Job Functions

• Eagerness and ability to learn and take initiative on a variety of tasks.
• Verify eligibility in accordance with CHM’s guidelines, policies, and definitions.
• Input member information and update information in the system
• Ensure accuracy and completeness of patient information to maintain an error rate less than 1%
• Authorize medical needs/incidents with attention to detail in mind.
• Collaborate with other departments and staff members to rectify member information. 
• Respond to correspondence from members or staff within a 24-48 turnaround time.
• Perform thorough checks on CHM memberships to identify key factors of eligibility.
• Effectively communicate with members regarding membership status
• Multitask and prioritize daily tasks accordingly.
• Maintains an approachable and appropriate attitude when interacting with staff members in a rapidly changing environment.
• Supports the vision and culture of the organization.
• Adheres to the Employee Handbook and Policies and Procedures 

Experience Requirements 

• Required: High school diploma or passage of a high school equivalency exam
• Medical background preferred but not required.
• Capacity to maintain confidentiality
• Ability to recognize, research and maintain accuracy.
• Excellent communication skills both written and verbal.
• Able to operate a PC, including working with information systems/applications.
• Previous experience with Microsoft Office programs (I.e., Outlook, Word, Excel & Access)
• Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.)
• Perform other job duties as assigned by management.

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Business Analyst’s role will elicit, analyze, specify, and validate the business needs of stakeholders, be they customers or end users. This includes interviewing stakeholders and gathering and compiling user requirements to understand the technology solutions they need. The Business Analyst will apply proven communication, analytical, and problem-solving skills to help the business make good technology decisions. The Business Analyst will also be proactive at following emerging Technology trends, watching for new technologies to optimize business processes. The Business Analyst will play a pivotal role in ensuring IT’s understanding of business requirements.

Responsibilities

Position will dually report into the Project Management Office Director and Functional Vertical VP, the duties and responsibilities of the Business Analyst role include:

Strategy & Planning

• Collaborate with project sponsors to determine project scope and vision.
• Clearly identify project stakeholders and establish user classes, as well as their characteristics.
• Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
• Work with stakeholders and project team to prioritize collected requirements.
• Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.

Acquisition & Deployment

• Assist in conducting research on software and hardware products to meet agreed-upon requirements and to support purchasing efforts.
• Participate in the QA of purchased solutions to ensure features and functions have been enabled and optimized.
• Participate in the selection of any required documentation software solutions that the organization may opt to use.

Operational Management

• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Develop and utilize standard templates to write requirements specifications accurately and concisely.

• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
• Where applicable, develop prototypes of interfaces and attributes based on user requirements.
• Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Develop and conduct peer reviews of business requirements to ensure that requirement specifications are correctly interpreted.
• Assist with the interpretation of user requirements into feasible options and communicate these back to the business stakeholders.
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Communicate changes, enhancements, and modifications of business requirements – verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Act as the departmental Solution(s) configuration subject matter expert (SME).

Requirements

• Functional process expertise in: Member Portals and User Experiences; Mobile Applications and Member Engagement; Contact Center systems and processes.
• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
• Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
• Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.
• Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required.
• Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources.
• Understanding of application development and iterative software development life cycle concepts.
• Able to influence and drive individuals and teams to meet key milestones and overcome challenges.
• Ability to work in a team and/or be an effective individual contributor.

Experience with the following is preferred

• Professional certifications with International Institute of Business Analysis
• Omnichannel, On-Demand Self-Service, AI & Predictive Analytics
• Healthcare Industry
• Five9 Cloud, WordPress, iOS and Android mobile application platforms
• Microsoft Office Suite of Products
• monday.com Project Management Platform

Personal Attributes Desired

• Self-Development
• Collaborates
• Cultivates Innovation
• Detail Orientation
• Instills Trust
• Decision Quality
• Information Management Skills
• Values Diversity
• Nimble Learning
• Job-Specific Knowledge

• Customer Focus
• Optimizes Work Processes
• Ensures Accountability

Work Conditions

• Occasional evening and weekend work to meet deadlines.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Physically able to participate in training sessions, presentations, and meetings.
• Some travel may be required.
• On-Site/Remote from home mixture would be considered, ministry-based office location Barberton Ohio

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health cost sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Hybrid
Employment Type: FT
Job Location: Barberton, OH

Job Summary

The Cyber Security Engineer will be responsible for architecture design, incident response and accountable for ensuring compliance with CHM policy while safeguarding the organization’s digital assets and information. This position involves designing, implementing, and maintaining robust security solutions to protect against cyber threats. This position also stays vigilant and continues education in the Cyber Security area to learn about any emerging threats. The Cyber Security Engineer works closely with other IT professionals, management, and stakeholders to develop and enforce security procedures and practices.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Responsibilities

Security Architecture

• Collaborate with departments to help design secure networks and systems.
• Evaluate and recommend security technologies, tools, and methodologies.
• Work with subject matter experts throughout CHM to make sure third-party solutions align with CHM cyber security best practices.

Incident Response

• Participate in the development and implementation of incident response plans and procedures.
• Analyze findings from incidents to improve strategy to mitigate next incident.

Security Compliance

• Ensure compliance with CHM best practices, regulations, and legal requirements.
• Conduct regular internal security audits to prepare for audits by CHM partners.

Risk Mitigation

• Identify and assess potential security risks and vulnerabilities.
• Participate in development of and implement risk mitigation strategies.
• Keep up to date with emerging trends to identify possible risks.

Collaboration

• Collaborate with cross-functional teams to integrate security into the development lifecycle.
• Provide guidance and support to IT and development teams on security best practices.
• Collaborate with change advisory board in CHM change management process.

Documentation

• Create and maintain appropriate documentation on cyber related functions, using external sources to accelerate delivery.

Preferred Skills

• Experience with cloud security (e.g., AWS, Azure, GCP).
• Knowledge of penetration testing and vulnerability assessment tools.
• Familiarity with security automation and scripting.

Education Desired

• Bachelor’s degree in Computer Science, Information Technology, or a related field or relevant experience
• Certifications such as CISSP, CEH, or equivalent are highly desirable.
• Proficient in security technologies such as firewalls, intrusion detection/prevention systems, VPNs, antivirus, and endpoint protection.
• Strong understanding of networking protocols, operating systems, and application security.
• Excellent communication and interpersonal skills.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Do you have a heart for service in a ministry that glorifies God? We’re always looking for followers of Christ that are passionate about our mission at CHM. If you don’t see a current job posting that aligns with your talents, please submit your application below.

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

We are seeking a motivated and eager intern to join our team for a specialized project focused on Robotics Process Automation (RPA). The intern will undergo comprehensive training in RPA development, followed by hands-on experience working on a specific project over the course of 2-2 ½ months. This internship provides a unique opportunity for skill development, mentorship, and real-world application of RPA in a dynamic work environment.

What We Offer

• Faith and purpose-based career opportunity!
• Lunch is provided DAILY.
• Professional Development

Duties and Responsibilities

RPA Training:

• Attend a 1–2-week training program to gain a solid understanding of Robotics Process Automation tools and techniques.
• Engage in practical sessions to develop hands-on skills in RPA development.

Project Work:

• Collaborate with a mentor and team members to identify a relevant project for RPA implementation.
• Apply acquired skills to design, develop, and implement RPA solutions for the chosen project.
• Work independently on assigned tasks, ensuring project milestones are met.

Mentorship:

• Have regular access to a mentor for guidance, support, and assistance with technical queries.
• Participate in team meetings to stay informed about ongoing projects and team dynamics.

Presentation/Demonstration:

• Prepare a comprehensive presentation or demonstration showcasing the completed RPA project.
• Communicate project findings, challenges, and solutions effectively to both technical and non-technical stakeholders.

Qualifications:

• Currently enrolled in a relevant academic program (computer science, engineering, information technology, etc.).
• Strong interest in Robotics Process Automation and automation technologies.
• Basic programming knowledge and willingness to learn new technical skills.
• Excellent problem-solving and communication skills.
• Ability to work independently and collaboratively within a team.

Duration:

• 3 months (flexible start and end dates)

Benefits:

• Hands-on experience with cutting-edge RPA technologies.
• Mentorship from experienced professionals.
• Exposure to real-world project implementation.
• Opportunity to showcase skills through a final presentation/demonstration.

If you are a proactive and enthusiastic individual looking to kickstart your career in Robotics Process Automation, we encourage you to apply. This internship offers a unique blend of training, mentorship, and practical experience to enhance your skills and contribute to our team’s success.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite/Remote
Employment Type: FT
Job Location: Barberton, OH

Position Summary

A Junior Data Analyst is an entry-level position and will involve seeking and collecting relevant data, as well as documenting the information to be processed. The Junior Analyst will work directly with business stakeholders building reports within SQL for the specific team needs.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Responsibilities

• Collect and analyze data to develop insights and recommendations for business decisions.
• Create and maintain reports for the business.
• Collaborate with cross-functional teams to understand business needs and requirements for reporting and analysis.
• Develop and implement data quality checks to ensure accuracy and consistency of data.
• Stay up to date with industry trends and best practices in reporting and analytics.

Knowledge & Experience Required

• Bachelor’s degree in a related field such as Computer Science, Business Administration, Mathematics, Statistics, Economics
• Proficiency in Microsoft Excel and SQL
• Ability to work with large datasets and analyze complex data.
• Excellent communication and presentation skills
• Strong attention to detail and accuracy
• Ability to work independently and manage multiple projects simultaneously.
• Experience in a fast-paced, deadline-driven environment

Additional Knowledge & Experience Desired

• Experience in leadership roles.
• General knowledge of Data Analysis Methodologies

Education & Certifications Desired

• Bachelor’s degree in business, Computer Science, Data Science, Mathematics, Economics, or related field.

Personal Attributes Desired

• Self-Development
• Collaborates
• Cultivates Innovation
• Detail Orientation
• Instills Trust
• Decision Quality
• Information Management Skills
• Values Diversity
• Nimble Learning
• Job-Specific Knowledge
• Customer Focus
• Optimizes Work Processes
• Ensures Accountability

Work Conditions

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Physically able to participate in training sessions, presentations, and meetings.
• Some travel may be required.
• On-Site/Remote from home mixture would be considered, ministry-based office location Barberton Ohio

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Member Advocate Specialist works to support members of Christian Healthcare Ministries within the health care industry. They act as a liaison between members and their healthcare provider.  Their main responsibilities involve ongoing communication with medical providers to negotiate potential discounts on all their medical expenses. In addition, they serve as a guidance for members and their families to access financial resources that may be suited for their medical needs. The best candidates will also be highly empathetic, and passionate about the well-being of members of the ministry.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Essential Job Functions

• Attend member inquiries via phone and email with time sensitivity in mind.
• Evaluate medical bills and communicate with medical providers to negotiate the highest possible discount for CHM members.
• Examine medical bill information to ensure accuracy and completeness.
• Verify account balances and research financial assistance programs.
• Review expedites, overpayments, and estimates.
• Review member concerns and provide escalation to management when necessary.
• Follow up on providers’ proposals and maintain members well informed throughout the process.
• Upholds the mission, vision, values, and customer services standards of CHM.
• Ability to offer emotional support and empathy.
• Thrive in a team environment and work well with others.
• Always maintain a professional demeanor

Experience Requirements

• Able to operate a PC, including working with information systems/applications (Gift Manager)
• Previous experience with Microsoft Office programs and Adobe software
• Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.).
• Knowledge of healthcare field is preferred.
• Experience in medical billing is a plus.
• Strong verbal and written communication skills along with active listening to provide exceptional customer service.
• Strong analytical, organizational, and problem-solving skills
• Compensation commensurate on experience
• Perform other job duties as assigned by management.

Education

• Required: HS Diploma or passage of a high school equivalency exam

Physical Requirements

• Prolonged periods of sitting at a desk.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Member Bill Processing Trainer’s primary roles are providing in-person and virtual training for Member Bill Processing employees, conducting audits, cross-training to ensure a decrease to the department’s overall error rate, and empowering the employees to perform their jobs confidently. They must be highly skilled in Member Bill Processing operations, work accurately, and must possess the ability to adapt to individualized learning styles. They will work with a team of trainers to collaborate on necessary “continuing education,” core competencies, and departmental goals. This individual will work to accomplish the mission and vision of CHM.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Responsibilities

• Provide cross-training needs to all Member Bill Processing employees under the direction of the Training Coordinator
• Conduct in-person and virtual training for Member Bill Processing staff as needed.
• Ensure that all new employees are educated in core competencies.
• Collaborate with training team to identify and address any departmental training needs.
• Ensure that all new employees have out-of-office email communications set up and their email signature format is entered correctly.
• Educate new employees on how to navigate the Teams application.
• Ensure new employees are provided with the necessary contact information.
• Ensure new employees are equipped with all the necessary resources and supplies to perform their assigned tasks efficiently.
• Complete work log audits as needed for the Member Bill Processing staff.
• Work as a team to decrease the overall departmental error rate, while simultaneously increasing the overall needs per labor hour average

Requirements

• Required: High School Diploma or equivalent
• Able to operate a PC, including working with information systems/applications.
• The Train the Trainer course must be completed.
• High integrity and accountability
• Always maintain a professional attitude

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Hybrid with mandatory onsite training
Employment Type: PT
Job Location: Barberton, OH

Position Summary

The Member Enrollment Specialist (MES) is a vital member of the Member Enrollment Team (MIT) responsible for increasing membership through various communication channels. The MES role involves lead generation, providing exceptional member experiences, and upholding high standards.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Essential Job Functions

• Generate leads across all 50 states to maintain a continuous pipeline.
• Establish referrals and contacts with potential prospects.
• Respond to prospective member calls and inquiries.
• Ensure delivery of high-quality service.
• Conduct webinars for prospective CHM enrollment.
• Address member questions, concerns, and provide recommendations.
• Assist in retaining memberships when suitable.
• Perform assigned tasks promptly.
• Respond to emails, calls, and voicemails promptly.
• Explain guidelines clearly to members.
• Offer suggestions for improvement to the Director of Member Enrollment and Team Lead.
• Maintain professionalism and positive attitude.
• Demonstrate strong member communication skills.
• Uphold CHM’s Core Values and Mission Statement.
• Collaborate with other departments and provide support as needed.
• Gain a deep understanding of MET’s unique structure and challenges.
• Input and manage prospects in HubSpot.
• Establish ongoing relationships with prospects by managing follow-up opportunities.

Other Functions

• Demonstrate Christian values and adhere to ethical and legal business practices.

Education, Experience, and Skills Required

• Prior experience in online/phone sales (preferred).
• College education (preferred).
• Strong verbal communication skills, including phone and email etiquette.
• Proficiency in CHM guidelines and policies.
• Computer proficiency in word processing and spreadsheets.
• Excellent organizational skills for managing multiple projects and deadlines.
• Self-motivated with a strong teamwork ethic.
• Conflict resolution skills and ability to foster teamwork.
• Willingness to provide assistance and seek guidance when necessary.

Working Conditions

• Adherence to organizational rules and regulations as outlined in the employee handbook.
• Occasional travel required for business purposes.
• Effective presentation and communication of CHM.
• Strong reasoning ability to address objections and find solutions for prospective members.

About Christian Healthcare MinistriesFounded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite
Employment Type: FT
Job Location: Barberton, OH

Position Summary

In this entry-level role, the Member Services Representative is considered the “front line” of the ministry in assisting members with general inquiries over the phone or email. Candidates who enjoy engaging with people and are servant-minded are best suited for this role. The role also encourages the opportunity to minister to members by praying with them and providing spiritual encouragement to their lives.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Essential Job Functions

• Attend member inquiries via phone and email with time sensitivity in mind.
• Verify and/or update member information as needed.
• Attract prospects by answering questions and giving suggestions.
• Make recommendations to obtain membership when appropriate.
• Review member concerns and provide escalation to management when necessary.
• Ensure guidelines are communicated clearly and concisely.
• Ability to offer emotional support and empathy.
• Thrive in a team environment and work well with others.
• Upholds the mission, vision, values, and customer services standards of CHM.
• Always maintain a professional demeanor

Experience Requirements

• Required: HS Diploma or equivalency
• Able to operate a PC, including working with information systems/applications (Gift Manager)
• Previous experience with Microsoft Office programs
• Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.)
• Strong verbal and written communication skills along with active listening to provide exceptional customer service.
• Strong analytical, organizational, and problem-solving skills.
• Able to organize workloads and multi-task.
• Perform other job duties as assigned by management.

Schedule

• 9am-5pm, weekdays

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Project Manager’s role is responsible for planning, executing, and finalizing projects according to deadlines and within budget. Their role involves coordinating and managing project resources, tracking project progress, identifying risks and issues, and ensuring project deliverables meet the required quality standards. Additionally, the Project Manager communicates regularly with project stakeholders, manages project budgets, and prepares project status reports. The Project Manager must possess strong leadership, communication, and problem-solving skills, as well as the ability to work collaboratively with cross-functional teams.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Responsibilities

• Define project scope, goals, and objectives, ensuring they align with the organization’s strategic plans.
• Develop project plans, timelines, budgets, and resource requirements to ensure successful project delivery.
• Coordinate project teams and assign tasks to ensure timely completion of deliverables.
• Monitor project progress against plan and identify and manage risks and issues that may arise.
• Ensure effective communication with stakeholders, including regular status updates, project reports, and meetings.
• Manage project finances, including budget tracking and cost control measures.
• Ensure compliance with project governance processes and procedures, including project approval and review processes.
• Develop and maintain project documentation, including project plans, schedules, and reports.
• Lead project change management, ensuring that all changes are properly documented and communicated to stakeholders.
• Evaluate project outcomes and document lessons learned for continuous improvement of project management processes.

Knowledge & Experience Required

• Knowledge of project management methodologies and techniques.
• Knowledge & proficiency in project management tools and software.
• Knowledge & proficiency in Microsoft Office tools.
• Minimum of 5 years of experience in project management, with experience managing complex projects and cross-functional teams.
• Experienced in problem-solving and decision-making skills, with the ability to identify and resolve project issues and risks.
• Strong organizational, time management, and verbal and written communication skills.

Additional Related Knowledge & Experience Desired

• Experience in leadership roles.
• General knowledge of Change Management.

Education & Certifications Desired

• Associate or bachelor’s degree in business, finance, management information systems, project management, or related field.
• Certified Associate in Project Management (CAPM)
• Project Management Professional (PMP)

Personal Attributes Desired

• Self-Development
• Collaborates
• Cultivates Innovation
• Detail Orientation
• Instills Trust
• Decision Quality
• Information Management Skills
• Values Diversity
• Nimble Learning
• Job-Specific Knowledge
• Customer Focus
• Optimizes Work Processes
• Ensures Accountability

Work Conditions

• Occasional evening and weekend work to meet deadlines.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Physically able to participate in training sessions, presentations, and meetings.
• Some travel may be required.
• On-Site/Remote from home mixture would be considered, ministry-based office location Barberton Ohio

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Quality Assurance Test Engineer is responsible for developing automated testing strategies and implementing them in industry standard testing frameworks. The Quality Assurance Test Engineer provides both manual and automated testing expertise and oversight and also plays a role in providing advice, guidance and monitoring emerging technologies.

What We Offer

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

Responsibilities

• Develop and maintain moderately complex integration, functional, and non-functional tests, and contribute to automated test frameworks, to ensure the holistic quality of the software.
• Lead the verification of system functionality by executing moderately complex automated and manual tests, analyzing results, and providing recommendations; record test outcomes; report defects and results in test repository.
• Work with Business Analysts on defining End-to-End test plans for User Acceptance Testing and assist end users during UAT to ensure that acceptance criteria has been met.
• Contribute to the implementation of the delivery pipeline including test automation, test environments, and security.
• Perform manual testing responsibilities, including the creation of test cases and test plans.
• Verify performance and scalability of the system.
• Provide troubleshooting support for moderately complex production issues or software issues to ensure the stability of the application.
• Actively participate in formal reviews of software products, databases, and environments relating to testing of the software.

Knowledge & Experience Required

• Knowledge & proficiency in Microsoft SQL Server.
• Minimum of 1-2 years of experience in quality assurance / test automation.
• Medium skill level with test automation and continuous integration tools; demonstrated experience with building environments and pipelines.
• Experience with one programming language and operating system (preferably C#).
• Experienced in problem-solving and decision-making skills, with the ability to identify and resolve project issues and risks.
• Strong organizational, time management, and verbal and written communication skills.

Education Desired

• Associate or bachelor’s degree in computer science or related field.

Personal Attributes Desired

• Self-Development
• Collaborates
• Cultivates Innovation
• Detail Orientation
• Instills Trust
• Decision Quality
• Information Management Skills
• Values Diversity
• Nimble Learning
• Job-Specific Knowledge
• Customer Focus
• Optimizes Work Processes
• Ensures Accountability

Work Conditions

• Occasional evening and weekend work to meet deadlines.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Physically able to participate in training sessions, presentations, and meetings.
• Some travel may be required.
• On-Site/Remote from home mixture would be considered, ministry-based office location Barberton Ohio

About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a healthcare sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

Workplace Type: Onsite (Hybrid Potential)
Employment Type: FT
Job Location: Barberton, OH

Position Summary

The Social Media Coordinator is responsible for coordinating social media functions across multiple CHM channels, engaging with members and providing customer service through social media, and contributing to the creation of content across various platforms. Additionally, the Social Media Coordinator supports the overall functions of the Digital Promotion Team and assists in fulfilling the needs of other departments within the Creative Teams and the ministry at large.

What We Offer

• Compensation based on experience
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY
• Professional Development
• Paid Training

Essential Functions

Message Responses

• Is the primary point of contact for members reaching out on social media. Fulfills members’ online needs and requests promptly. This may include the occasional weekend and evening monitoring.
• Engage/start online conversations on a regular basis.

Content Creation

• Assists with content creation (including graphic design, caption writing, and scheduling posts through primary social media management tool).
• Stay updated on social media trends, algorithm changes, and emerging platforms.
• Create/edit short-form videos based on trending social media content (i.e. TikTok, Instagram reels, YouTube shorts)
• Participates in brainstorming sessions intended to enhance the organization’s social media presence, communications, marketing, and member retention. Suggest new ways to attract prospective members, like promotions, competitions, and giveaways.

Reporting and Analytics

• Updates Digital Promotion team lead on the nature of messages that have been received as well as any other important updates related to social media.
• Conduct regular assessments of social media performance metrics and key performance indicators (KPIs).
• Analyze engagement, reach, and conversion data to identify trends and opportunities for optimization.
• Monitor online conversations through social listening to be attuned to the needs and sentiments of our audience.
• Monitor and analyze competitor social media activities to benchmark performance and identify areas for improvement.
• Collaborate with cross-functional teams to ensure alignment between social media efforts and broader organizational goals.

Collaborate with Creative Teams

• Works closely with the Brand Integrity Team on social listening, online reviews, development/updates for the social media policy/crisis management document, etc.
• Works closely with the Growth Marketing Team on SEO best practices for social media posts, influencer and partnership relationships, digital marketing campaigns, etc.
• Other tasks that support the functions of the Creative Teams such as (but not limited to): answering emails, managing member prayer requests, editing articles, video editing, graphic design, and helping coordinate weekly Chapel services.

Other responsibilities

• Conduct oneself as a Christian and maintain the highest possible standards of ethical and legal business practices.
• Maintains a professional, helpful, and friendly attitude and appearance toward the organization, members, and all employees.
• Prepares other reports, projects, and duties as may be assigned.

Experience & Skills Required

Education and Background Experience

• College graduate or equivalent.
• 1-3 years of social media experience; namely message/comment responses and content creation.
• Good customer service skills and the ability to warmly engage with the audience, respond to inquiries and manage online community interactions.
• Strong ability to create engaging and shareable content, including text, graphics, and videos.
• Strong communication skills.
• Previous experience with tools such as Adobe Suite, Canva, and Sprout Social (preferred).

Personal skills and traits

• Excellent organizational skills with attention to detail.
• Team player who fosters a collaborative work environment.
• Ability to manage multiple projects concurrently, prioritizing tasks efficiently to meet deadlines.
• Willingness to assist others.
• Seeks guidance when necessary.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.